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Imposter Syndrome – Managing your inner critic

Hosted by: Victoria Orr

Date: March 30, 2022

The Great Resignation

Hosted by: Cilla McKay

Date: April 7, 2022

"Holistic" Research in CX: Tips & Tricks

Hosted by: Besim Kosova

Date: April 20, 2022

How does a formal mentoring programme enable and support your EX-work?

Hosted by: Simon Brown

Date: April 27, 2022

Football perspective on CX!

Hosted by: Gregorio Uglioni

Date: May 2, 2022

4 Ways to Lead in Changing Times

Hosted by: Tony Lynch

Date: May 26, 2022

The Unintended Consequences of Technology

Hosted by: Eliot Heilpern

Date: June 8, 2022

Improving your CX Practice

Hosted by: Ian Golding, CCXP

Date: June 20, 2022

Change and project management – the step sisters to CX’s Cinderella?

Hosted by: Michelle Spaul

Date: August 18, 2022

A strategy for how to pivot customer service into a customer focussed value generating engine; The Value Irritant Matrix

Hosted by: Gregorio Uglioni, CCXP

Date: September 15, 2022

Major Shifts in CX to Act on Right Now

Hosted by: Claire Beatty and Ginger Conlon

Date: September 28, 2022

How to Network Effectively?

Hosted by: Ian Golding, CCXP

Date: October 3, 2022

Sustaining organisational health in a volatile world

Hosted by: Cila McKay

Date: October 5, 2022

Wellbeing - Doing More of What Matters

Hosted by: Victoria Orr

Date: October 18, 2022