KEY DATES

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Previous
Events

Meetings in 2024

Unleash the Power of Customer Voice

Hosted by: Mark Janssen

Date: February 13, 2024


What B-to-B Customers Have Taught Us

Hosted by: Lynn Daniel

Date: February 6, 2024


Exclusive Workshop - Making meetings more productive

Hosted by: Rujuta Singh

Date: January 16, 2024


Employee Experience and Changes We Can Expect to See in 2024

Hosted by: Ian Golding, CCXP

Date: January 29, 2024


Meetings in 2023

Inclusivity and Support for Vulnerable Customers

Hosted by: Philip Michell

Date: November 22, 2023


The importance of getting recognition and building authority as a CX Professional

Hosted by: Ian Golding, CCXP

Date: November 6, 2023


Are culture and employee engagement pointless? Probably...

Hosted by: Danny Wareham

Date: October 18, 2023


CX culture through CX stories - how to celebrate CX champions in a powerful way

Hosted by: Jihane Tehini, CCXP

Date: September 28, 2023


Unveiling the Holy Grail: Is really CX a driver for financial performance?

Hosted by: Carlos Espinosa

Date: September 21, 2023


Agile CX Implementation

Hosted by: Olga Potaptseva, CCXP

Date: September 13, 2023


Measuring emotions with AI/ML trained Emotion Alerts

Hosted by: Steven Walden

Date: July 11, 2023


How OKRs create customer-centric behaviour

Hosted by: Carsten Ley

Date: June 29, 2023


Mastering the Science of Agility: Never Experience the Turmoil of Change in your Business Again

Hosted by: Zuleka Kaysan and Ivan Palomino

Date: June 21, 2023


Mindset Matters - How to Maintain a PMA as a Brand Ambassador on the Frontline

Hosted by: Marie Cross

Date: June 6, 2023


How to spread CX knowledge in an organisation and turn it into tangible actions

Hosted by: Olga Potaptseva, CCXP

Date: May 24, 2023


The State of Customer Experience: 5 Keys to Retention and Loyalty

Hosted by: Gingor Conlon and Claire Beatty

Date: May 3, 2023


The Impact of AI on Customer Experience: Opportunities and Risks

Hosted by: James Wilson

Date: April 25, 2023


Let's break down the silos!

Hosted by: Edwin Best

Date: April 18, 2023


The pillars of a winning Customer Service organisation

Hosted by: Gregorio Uglioni

Date: March 16, 2023


Leading from within

Hosted by: Cila McKay

Date: March 8, 2023


The importance of Self Care in Leading & Developing Others - You Can't Pour From An Empty Cup

Hosted by: Marie Cross

Date: March 1, 2023

How Proactive Diversity Equality and Inclusion (DEI) Initiatives can support your Organisations Employee Experience (EX) Journey

Hosted by: Simon Brown

Date: February 22, 2023

The role of leadership in creating customer centric organisations

Hosted by: Ian Golding

Date: February 6, 2023

Meetings in 2022

Imposter Syndrome – Managing your inner critic

Hosted by: Victoria Orr

Date: March 30, 2022

The Great Resignation

Hosted by: Cilla McKay

Date: April 7, 2022

"Holistic" Research in CX: Tips & Tricks

Hosted by: Besim Kosova

Date: April 20, 2022

How does a formal mentoring programme enable and support your EX-work?

Hosted by: Simon Brown

Date: April 27, 2022

Football perspective on CX!

Hosted by: Gregorio Uglioni

Date: May 2, 2022

4 Ways to Lead in Changing Times

Hosted by: Tony Lynch

Date: May 26, 2022

The Unintended Consequences of Technology

Hosted by: Eliot Heilpern

Date: June 8, 2022

Improving your CX Practice

Hosted by: Ian Golding, CCXP

Date: June 20, 2022

Change and project management – the step sisters to CX’s Cinderella?

Hosted by: Michelle Spaul

Date: August 18, 2022

A strategy for how to pivot customer service into a customer focussed value generating engine; The Value Irritant Matrix

Hosted by: Gregorio Uglioni, CCXP

Date: September 15, 2022

Major Shifts in CX to Act on Right Now

Hosted by: Claire Beatty and Ginger Conlon

Date: September 28, 2022

How to Network Effectively?

Hosted by: Ian Golding, CCXP

Date: October 3, 2022

Sustaining organisational health in a volatile world

Hosted by: Cila McKay

Date: October 5, 2022

Wellbeing - Doing More of What Matters

Hosted by: Victoria Orr

Date: October 18, 2022

Customer Enabled Organisations

Hosted by: Olga Potapsteva

Date: October 28, 2022

How to Embrace Your Imposter Syndrome and Succeed?

Hosted by: Dougie Anscombe-Stephen

Date: November 8, 2022

How can we Deliver Tangible Improvement to the Customer Journey?

Hosted by: Ian Golding

Date: November 16, 2022

How we changed our organisation to stay relevant these days?

Hosted by: Mark Janssen

Date: December 15, 2022