Meetings in 2023
CX culture through CX stories - how to celebrate CX champions in a powerful way
Hosted by: Jihane Tehini, CCXP
Date: September 28, 2023
Unveiling the Holy Grail: Is really CX a driver for financial performance?
Hosted by: Carlos Espinosa
Date: September 21, 2023
Agile CX Implementation
Hosted by: Olga Potaptseva, CCXP
Date: September 13, 2023
Measuring emotions with AI/ML trained Emotion Alerts
Hosted by: Steven Walden
Date: July 11, 2023
How OKRs create customer-centric behaviour
Hosted by: Carsten Ley
Date: June 29, 2023
Mastering the Science of Agility: Never Experience the Turmoil of Change in your Business Again
Hosted by: Zuleka Kaysan and Ivan Palomino
Date: June 21, 2023
Mindset Matters - How to Maintain a PMA as a Brand Ambassador on the Frontline
Hosted by: Marie Cross
Date: June 6, 2023
How to spread CX knowledge in an organisation and turn it into tangible actions
Hosted by: Olga Potaptseva, CCXP
Date: May 24, 2023
The State of Customer Experience: 5 Keys to Retention and Loyalty
Hosted by: Gingor Conlon and Claire Beatty
Date: May 3, 2023
The Impact of AI on Customer Experience: Opportunities and Risks
Hosted by: James Wilson
Date: April 25, 2023
Let's break down the silos!
Hosted by: Edwin Best
Date: April 18, 2023
The pillars of a winning Customer Service organisation
Hosted by: Gregorio Uglioni
Date: March 16, 2023
Leading from within
Hosted by: Cila McKay
Date: March 8, 2023
The importance of Self Care in Leading & Developing Others - You Can't Pour From An Empty Cup
Hosted by: Marie Cross
Date: March 1, 2023
How Proactive Diversity Equality and Inclusion (DEI) Initiatives can support your Organisations Employee Experience (EX) Journey
Hosted by: Simon Brown
Date: February 22, 2023
The role of leadership in creating customer centric organisations
Hosted by: Ian Golding
Date: February 6, 2023
Meetings in 2022
Imposter Syndrome – Managing your inner critic
Hosted by: Victoria Orr
Date: March 30, 2022
The Great Resignation
Hosted by: Cilla McKay
Date: April 7, 2022
"Holistic" Research in CX: Tips & Tricks
Hosted by: Besim Kosova
Date: April 20, 2022
How does a formal mentoring programme enable and support your EX-work?
Hosted by: Simon Brown
Date: April 27, 2022
Football perspective on CX!
Hosted by: Gregorio Uglioni
Date: May 2, 2022
4 Ways to Lead in Changing Times
Hosted by: Tony Lynch
Date: May 26, 2022
The Unintended Consequences of Technology
Hosted by: Eliot Heilpern
Date: June 8, 2022
Improving your CX Practice
Hosted by: Ian Golding, CCXP
Date: June 20, 2022
Change and project management – the step sisters to CX’s Cinderella?
Hosted by: Michelle Spaul
Date: August 18, 2022
A strategy for how to pivot customer service into a customer focussed value generating engine; The Value Irritant Matrix
Hosted by: Gregorio Uglioni, CCXP
Date: September 15, 2022
Major Shifts in CX to Act on Right Now
Hosted by: Claire Beatty and Ginger Conlon
Date: September 28, 2022
How to Network Effectively?
Hosted by: Ian Golding, CCXP
Date: October 3, 2022
Sustaining organisational health in a volatile world
Hosted by: Cila McKay
Date: October 5, 2022
Wellbeing - Doing More of What Matters
Hosted by: Victoria Orr
Date: October 18, 2022
Customer Enabled Organisations
Hosted by: Olga Potapsteva
Date: October 28, 2022
How to Embrace Your Imposter Syndrome and Succeed?
Hosted by: Dougie Anscombe-Stephen
Date: November 8, 2022
How can we Deliver Tangible Improvement to the Customer Journey?
Hosted by: Ian Golding
Date: November 16, 2022
How we changed our organisation to stay relevant these days?
Hosted by: Mark Janssen
Date: December 15, 2022