Imposter Syndrome – Managing your inner critic
Hosted by: Victoria Orr
Date: March 30, 2022
The Great Resignation
Hosted by: Cilla McKay
Date: April 7, 2022
"Holistic" Research in CX: Tips & Tricks
Hosted by: Besim Kosova
Date: April 20, 2022
How does a formal mentoring programme enable and support your EX-work?
Hosted by: Simon Brown
Date: April 27, 2022
Football perspective on CX!
Hosted by: Gregorio Uglioni
Date: May 2, 2022
4 Ways to Lead in Changing Times
Hosted by: Tony Lynch
Date: May 26, 2022
The Unintended Consequences of Technology
Hosted by: Eliot Heilpern
Date: June 8, 2022
Improving your CX Practice
Hosted by: Ian Golding, CCXP
Date: June 20, 2022
Change and project management – the step sisters to CX’s Cinderella?
Hosted by: Michelle Spaul
Date: August 18, 2022
A strategy for how to pivot customer service into a customer focussed value generating engine; The Value Irritant Matrix
Hosted by: Gregorio Uglioni, CCXP
Date: September 15, 2022
Major Shifts in CX to Act on Right Now
Hosted by: Claire Beatty and Ginger Conlon
Date: September 28, 2022
How to Network Effectively?
Hosted by: Ian Golding, CCXP
Date: October 3, 2022
Sustaining organisational health in a volatile world
Hosted by: Cila McKay
Date: October 5, 2022
Wellbeing - Doing More of What Matters
Hosted by: Victoria Orr
Date: October 18, 2022