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Hosted by: Danny Wareham

Date: October 18, 2023 - 4:00 pm

Location: LinkedIn Live

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When we hear talk about culture, it can feel abstract and difficult to grab a hold of. Like the wind.

But just like the wind, its effects can be seen and felt, and has a huge influence on everything it touches.

What is culture? How do we nurture it? And can culture be powerful enough to allow teams to self-lead?

This TJC meeting is not to be missed, join Danny Wareham and learn more about this interesting topic!

The importance of getting recognition and building authority as a CX Professional

Hosted by: Ian Golding

Date: November 6, 2023 - 5:00 pm

Location: Zoom

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The importance of getting recognition and building authority as a CX Professional โ€“ The role of the CX Professional is not an easy one. Influencing an organisation to adapt its mindset to become โ€˜customer ledโ€™, requires courage, persistence and mental strength. How can a CX Professional get recognition and build authority to give them a greater ability to make it happen and increase momentum?

How Supply Chain Impacts Customer Experience

Hosted by: Jayendran Gopalsami

Date: November 15, 2023 - 4:00 pm

Location: Zoom

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In this session we will discuss the critical role of supply chain management in enhancing customer experience. We will cover topics such as supply chain visibility, order fulfillment, delivery speed, and customer service, and provide insights and strategies for optimizing these areas to improve customer satisfaction and loyalty. Join us to learn how a well-managed supply chain can be a competitive advantage in today's customer-centric business environment.