Interview with Gabriela Ciupitu CCXP
1. You have been actively involved in judging CX awards. Can you shed light on the significance of judging at such awards and its impact on the industry? First, I would like to congratulate Awards…Read More
I judge because…
I learn from other people. I love learning more about businesses and how they work. And finding out about their successes is a true joy. I believe in celebration. When we learn about teams that…Read More
Compassionate customer service: How real-time analytics can power respectful customer journeys
If recent years have shown us anything, it’s that the standard of customer service you offer can be the defining factor for whether organisational success is reached—particularly where empathetic and compassionate interactions are concerned. Nowadays,…Read More
Interview with Jihane Srour – Tehini
1. Can you share your journey and how you became a judge? We'd love to know more about your career path. Certainly, I’d be happy to share my journey and how I became a judge for…Read More
Let’s break down the silos!
In April 2023 I have held a webinar together with Awards International about silo thinking. Silo thinking is both a global top CX issue and a global top business issue; A bad customer experience and…Read More
Enhancing Customer-Centric Behaviour Through OKRs
The power of OKRs (Objectives & Key Results) lies in their ability to generate both immediate results and long-term impacts. We can cultivate a customer-centric mindset throughout our organization by shifting our focus to how…Read More
Unleashing the Power of Agility: A Vital Ingredient for Success in Today’s Business Landscape
Today’s ever-evolving business environment has put forward one crystal clear message: agility is not merely a benefit; it’s essential. But what is business agility, and why has it become a linchpin for modern success? Business…Read More
Unleashing the Power of Digital Transformation through Process Mining
In recent years, Digital transformation has become an increasingly common trend globally, gaining significant importance due to the rapid advancement of technology and the increasing adoption of digital solutions by customers and businesses. Digital transformation…Read More
How can Brick & Mortar survive with the emerge of Phygital Experience
Background With the emerge of new the concepts surrounding the customers’ needs, meeting their expectations then exceeding their expectations, enterprises started hiring people to gather intelligence to better understand the customers’ behaviors, demographics…etc. Then a…Read More
Expert Tips for Judging at Awards
Recently we had a chance to talk to Faran Niaz, one of the most prominent members of our community, and discuss the ins and outs of judging at an awards programme. Read the interview in…Read More
Business Communities: Connecting Professionals for Growth and Success
Business communities are individuals or businesses connected by a common industry, profession, or trade. They often come together to share knowledge and resources and support one another in their professional endeavours. Business communities can take…Read More
5 Things You Need To Achieve Your Goals and Make a Difference In a Changing World
Today as we look at the business world, we all have an opportunity to make a difference. Whether you are a business owner of a small or medium size enterprise, or working for an…Read More
How Networking Changed Business in 2020
It was a rough year; filled with the unknown, unexpected crises, uncontrollable circumstances and inevitable change. Many felt the need for support in a way they never have before. I believe it made us find…Read More
Judging – why do it?
Picture Source: Thank you to Ken Huang for sharing his photo on Unsplash According to the Cambridge dictionary, to “Judge” is to form, give, or have an opinion, or to decide about something or someone, especially after thinking carefully. I…Read More
Being ‘Judgey’ and it’s allowed!
As an entrant in a variety of awards the whole experience felt really daunting. I had this theory that those who judged the awards were somehow a different species to the rest of us humans.…Read More
Making a Difference through Feedback
In 2018, I was invited to judge at the UK Employee Experience Awards (fits my interest & expertise). As a rookie, I found the process to be rather daunting - I felt a great weight…Read More
First Time Judge, Hints & Tips
Judging for the first time is daunting, here are my hints and tips based on my personal experience. I hope they help... 1. Give yourself plenty of time Give yourself time to read through…Read More
Why become an Awards Judge?
So, what keeps me so enthusiastic and committed to judging - Is it the opportunity to network, identify prospective clients and contacts? No not really – we all know the facts & figures about referral.…Read More
Why become an Awards Judge?
As a keen networker I knew I could utilise my contacts, but that this would be time consuming & in fairness my day job kept me busy. Having attended several awards events during my career…Read More
Benefits of Awards & Judging them
Over the years, I’ve learnt so much from being involved in entering awards, winning awards & more recently being a ‘Head Judge’ at Awards events, that I wanted to share my experiences & try to…Read More