Welcome to

THE JUDGE CLUB

About The Judge Club

The mission of the judge club is to continually develop the quality of judging and overall awards experience; supporting the Awards International vision of the awards being the ultimate marque of achievement.

The Judge Club is a non-profit organisation made up of the judges of Awards International Awards events which aims to achieve its mission and promote the professional development of its members.

The Judge Club Chairman

Ray Harrison, FCIPD, FLPI

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Advisory Board

The Advisory Board, made up of business leaders with lots of experience of judging the awards, has been set up to establish The Judge Club and run the Club for the first few years.

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Carole Campbell

Corporate Contact Centre Manager

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Gary Jackson

Group Director of Communications & Customer Success

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Hina Sharma

Seasoned Communications and Marketing Expert

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Maggie Colman

Trainer, Consultant and Coach

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Peter Milligan

Professional Speaker and Business Psychologist

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Valerie Howe

Director, Global Marketing & Customer Intelligence

Networking Events Calendar

The Judge Club will be holding a series of networking events during 2020, dates below. The events will each feature an update from the Advisory Board, professional development activities and the opportunity to network with other judges.



Virtual Networking Meeting

Platform Zoom June 22, 2020

Networking Meeting: Co-hosted by a member of The Judge Club Advisory Board.

An opportunity to hear updates on the judge club, enjoy an interactive short presentation from another judge or finalist and network with other judges.

Attend Meeting

Winsight Webinar Calendar

Throughout 2020 The Judge Club will host a series of webinars hosted by Chairs of Judges and feature exciting case studies from winners from the panels, from the awards in the last year.



Best Complaint Handling

May 7, 2020 12:30 pm
Ciarán Harkin, Managing Director @ QA Scheme Support Services Ltd (QASSS)
Basia Szumska-Hare Business Development Director @ Capita Customer Management
Best Complaint Handling - UK Complaints Handling Awards

QASSS is leading the way in home improvement dispute resolution. In 2019, they began ‘Resolution Revolution’ and set themselves the tremendous task of resolving complaints in under a week, and in September 2019, they drove the average time down to just 2 days.

Judge's Feedback: "The strategy was very bold, worthwhile and deployed very successfully, with some exceptional results. The resolution revolution idea was very clever and a great strapline for people to get behind. Impressive to see the continuous improvement, even during the year of implementation, and striving to deliver even higher levels of service even when the original goal had been beaten."

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Online Customer Experience /Utilities

May 21, 2020 2:00 pm
Ailsa Roworth-Kear, Head of Marketing - Octopus Energy
Simon Rustom, Managing Director - Customer Consulting Limited
Online Customer Experience /Utilities - UK Customer Experience Awards

Octopus Energy has proudly earned TOP TrustPilot ranking for energy suppliers with 5* ratings (by 92% of their customers), and recognition as the ONLY Which Recommended Energy Supplier for 2018 and 2019. Octopus Energy were double Winners at the UK Customer Experience Awards 2019.

Judge's feedback: A great opportunity to build an operation from scratch with a customer centric approach that has clearly made its mark in changing the industry norm.

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Customer Centric Culture

June 10, 2020 11:30 am
DeAnna Avis, National Customer Experience Lead & Vicki Starrs, Service of Tomorrow Consultant from - Solus Accident Repair Centres
Yvette Wise, Director - Capita
Customer Centric Culture - UK Customer Experience Awards

Solus are Aviva’s group of repair centres, rated #1 by customers, achieved through their innovative approach to customer-centric culture. Solus achieved the highest scores across finalists from all other categories at the UK Customer Experience Awards 2019 which made them Overall Winners.  swept the UK CX Awards taking home four awards.

Judge's Feedback: “Fabulous presentation delivered with passion and precision. Interesting journey showing real thought about customers via mapping.”

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