THE JUDGE CLUB
About The Judge Club
The mission of the judge club is to continually develop the quality of judging and overall awards experience; supporting the Awards International vision of the awards being the ultimate marque of achievement.
The Judge Club is a non-profit organisation made up of the judges of Awards International Awards events which aims to achieve its mission and promote the professional development of its members.
The Judge Club Chairman
Ray Harrison, FCIPD, FLPI
The Advisory Board, made up of business leaders with lots of experience of judging the awards, has been set up to establish The Judge Club and run the Club for the first few years.
Corporate Contact Centre Manager
Group Director of Communications & Customer Success
Seasoned Communications and Marketing Expert
Trainer, Consultant and Coach
Professional Speaker and Business Psychologist
Director, Global Marketing & Customer Intelligence
Networking Events Calendar
The Judge Club will be holding a series of networking events during 2020, dates below. The events will each feature an update from the Advisory Board, professional development activities and the opportunity to network with other judges.
Virtual Networking Meeting
Platform Zoom June 22, 2020
Networking Meeting: Co-hosted by a member of The Judge Club Advisory Board.
An opportunity to hear updates on the judge club, enjoy an interactive short presentation from another judge or finalist and network with other judges.Attend Meeting
Winsight Webinar Calendar
Throughout 2020 The Judge Club will host a series of webinars hosted by Chairs of Judges and feature exciting case studies from winners from the panels, from the awards in the last year.
Best Complaint Handling
QASSS is leading the way in home improvement dispute resolution. In 2019, they began ‘Resolution Revolution’ and set themselves the tremendous task of resolving complaints in under a week, and in September 2019, they drove the average time down to just 2 days.
Judge's Feedback: "The strategy was very bold, worthwhile and deployed very successfully, with some exceptional results. The resolution revolution idea was very clever and a great strapline for people to get behind. Impressive to see the continuous improvement, even during the year of implementation, and striving to deliver even higher levels of service even when the original goal had been beaten."Register
Online Customer Experience /Utilities
Octopus Energy has proudly earned TOP TrustPilot ranking for energy suppliers with 5* ratings (by 92% of their customers), and recognition as the ONLY Which Recommended Energy Supplier for 2018 and 2019. Octopus Energy were double Winners at the UK Customer Experience Awards 2019.
Judge's feedback: A great opportunity to build an operation from scratch with a customer centric approach that has clearly made its mark in changing the industry norm.Register
Customer Centric Culture
Solus are Aviva’s group of repair centres, rated #1 by customers, achieved through their innovative approach to customer-centric culture. Solus achieved the highest scores across finalists from all other categories at the UK Customer Experience Awards 2019 which made them Overall Winners. swept the UK CX Awards taking home four awards.
Judge's Feedback: “Fabulous presentation delivered with passion and precision. Interesting journey showing real thought about customers via mapping.”Register
Judging – why do it?
Picture Source: Thank you to Ken Huang for sharing his photo on Unsplash According to the Cambridge dictionary, to “Judge” is to form, give, or have…Read More
Being ‘Judgey’ and it’s allowed!
As an entrant in a variety of awards the whole experience felt really daunting. I had this theory that those…Read More
Making a Difference through Feedback
In 2018, I was invited to judge at the UK Employee Experience Awards (fits my interest & expertise). As a…Read More
First Time Judge, Hints & Tips
Judging for the first time is daunting, here are my hints and tips based on my personal experience. I hope…Read More
Why become an Awards Judge?
So, what keeps me so enthusiastic and committed to judging - Is it the opportunity to network, identify prospective clients…Read More
Why become an Awards Judge?
As a keen networker I knew I could utilise my contacts, but that this would be time consuming & in…Read More
Benefits of Awards & Judging them
Over the years, I’ve learnt so much from being involved in entering awards, winning awards & more recently being a…Read More